Needing to file a claim can be a stressful life event but CIG is here for you every step of the way because protecting and restoring your way of life is what we do. And we stand by this promise with an average claims satisfaction rating of 96%!
Our customer service claims representatives will provide immediate assistance, an explanation of how the claims process works, and options about available services. In many cases, claims can be resolved with just one easy call.
CIG’s 24/7 On-the-Spot Claims Service is second to none in the insurance industry. In the event of a loss, time is critical. The CIG 24/7 Claims Reporting Center gets an A+ from clients. More than 95% consistently say they are pleased with the quality of service and speed of response.
If needed, call the police or 911.
Take photos of:
The accident scene, including all cars involved
Location identifiers such as cross streets or exit numbers
The license plate(s) of vehicles involved
All identification cards and insurance cards
Obtain the name, address, and contact information of each driver, all passengers, and all witnesses.
Obtain the name of the insurance company and policy number for each vehicle involved.
If your auto is insured with CIG, call the CIG Claim Service Center at (800) 986-9974.
CIG has an easy and fast claim process in 3-4 steps.
If you’re an whose auto or property was damaged by a CIG customer, please report the claim with your insurance carrier.
As an auto insurer, our job doesn’t stop at your claim. We want to be there for you from the day of your accident to the repair of your automobile. We’ve partnered up with quality, collision repair shops to do just that – provide you with the best-in-class shops to consider as you select a shop.
Whether you are a Commercial or Personal Auto policyholder, you have the opportunity to add our Roadside Assistance as an additional service to your policy. Both are a great value for the services provided!