Claim Center

insurance agent helps and offers advice to insurance policy holder about how to file a claim

Claim Services

Helping you get back on your feet.

Needing to file a claim can be a stressful life event but CIG is here for you every step of the way because protecting and restoring your way of life is what we do. And we stand by this promise with an average claims satisfaction rating of 96%!

File A Claim

Our customer service claims representatives will provide immediate assistance, an explanation of how the claims process works, and options about available services. In many cases, claims can be resolved with just one easy call.

Check A Claim’s Status

CIG’s 24/7 On-the-Spot Claims Service is second to none in the insurance industry. In the event of a loss, time is critical. The CIG 24/7 Claims Reporting Center gets an A+ from clients. More than 95% consistently say they are pleased with the quality of service and speed of response.

CIG Claim Service Center: (800) 986-9974

Frequently Asked Questions

What do I do after an accident?

If needed, call the police or 911.

Take photos of:

The accident scene, including all cars involved

Location identifiers such as cross streets or exit numbers

The license plate(s) of vehicles involved

All identification cards and insurance cards

Obtain the name, address, and contact information of each driver, all passengers, and all witnesses.

Obtain the name of the insurance company and policy number for each vehicle involved.

If your auto is insured with CIG, call the CIG Claim Service Center at (800) 986-9974.

How can I file a claim?

If you have an auto claim that you need to file, download our CIG mobile app for apple or android.

For any other claim type, please call our claim service center at (800) 986-9974.

How long does it take to file a claim?

CIG has an easy and fast claim process in 3-4 steps.

I was impacted by a CIG insurer, how should I file my claim?

If you’re an individual whose auto or property was damaged by a CIG customer, please report the claim with your insurance carrier.

Auto Claims

Certified Repair Network

As an auto insurer, our job doesn’t stop at your claim. We want to be there for you from the day of your accident to the repair of your automobile. We’ve partnered up with quality, collision repair shops to do just that – provide you with the best-in-class shops to consider as you select a shop.

Roadside Assistance

Whether you are a Commercial or Personal Auto policyholder, you have the opportunity to add our Roadside Assistance as an additional service to your policy. Both are a great value for the services provided!

CIG Mobile App

Download our free CIG Mobile App and access your personal policies on-the-go!

  • Register and create your online profile
  • View account balance and make a payment
  • Enroll in Auto Pay
  • File a claim instantly – submit audio statements or photos of damage
  • Access your agent’s contact information
CIG app mobile apple android

Customer Claims Survey