Catastrophic Claims Team

CAT team

Catastrophe Center

When our communities are hit by severe weather or disasters, CIG’s Catastrophe Claims Team will be there to quickly help. Our team responds to weather-related emergencies such as earthquakes, wildfires, or floods that effect CIG policyholders.


Find out how we can prepare and protect you with real-world advice for homeowners, renters, small business owners, and everything in between.

Blog Posts

Safeguard Your Home From Wildfires
How to Make an Inventory of Your Home
Electrical Fire
5 Ways to Protect Your Property From Electrical Fires
Family hiding under table
Earthquake preparedness (Check-List)



When you need to restore your way of life, you need to start with the basics. Make sure you are filing your claim promptly and asking the right questions during the process. Find out how we can help.

Frequently Asked Questions

File your claim.

  • We’ll review your policy with you to ensure you know what’s covered.
  • To protect your home from further damage, we will locate emergency services and providers.
  • If you can’t live in your home, we’ll help you find temporary housing.
  • We’ll document any photos that you may have of your lost items, taken both before and after the damage.

Review the damage.

  • As soon as property access is allowed, an adjuster will schedule an appointment to begin assessing the damages.
  • Afterward, we’ll create an estimate and carefully walk you through it.
  • We will work with your contractor to get a detailed list of necessary repairs and agreed costs.

Make payment for the damages.

  • Depending on the severity of damage, you may receive multiple payment installments.
  • We will ensure you understand what is covered under these payments as well as the process for submitting requests for any additional funds.
  • If you have a mortgage on your property, checks will include both your name and your lender’s name. Your lender will need to endorse checks so that the contractors can be paid.

Finalize your claim.

  • We’ll review receipts and repairs to help you obtain the recoverable depreciation.
  • Along the way, your CIG adjuster will answer any additional questions you may have as we work to restore your way of life.

Report or Track a Claim

Current policyholders can log in and access their account balance, make payments, and obtain policy documents.

Call and get a customer specialist on the phone that can help walk you through the CIG claims process.

Learn More About Our Protects & Restores Program

Our quick response has allowed us to get our policyholders back to their normal. Read about how these families rebuilt their lives and are back enjoying their lives.