How to Submit a Claim

Call the CIG Claim Service Center, (800) 986-9974,

Monday through Friday, 7 a.m. to 6 p.m. Pacific Standard Time

Our customer service claims representatives will provide immediate assistance, an explanation of how the claims process works, and options about available services. In many cases, claims can be resolved with just one call.

Urgent or After-Hours Claim Call (800) 986-9974

After 6 p.m. Pacific Standard Time

or on Weekends

If you have a serious situation that cannot wait and it is after business hours (M-F, 7 a.m. – 6 p.m. Pacific Standard Time), call the Claim Service Center at the above number and follow the prompts to reach our After-Hours Hotline.


When You Have a Claim, CIG is On-the-Spot Fast

CIG’s On-the-Spot Claims Service is second to none in the insurance industry. In the event of a loss, time is critical. CIG’s field claims adjusters will handle your claim quickly and fairly, often issuing checks right on the spot.

The CIG 24/7 Claims Reporting Center gets an A+ from clients. More than 95% consistently say they are pleased with the quality of service and speed of response. Clients receive fast, courteous, and timely claims services. Qualified losses are filed through CIG FastTrack Processing™ for quick payment.

CIG – Capital Insurance Group