Fast Insurance Response

Fast Insurance Response Provides the Calm After the Storm.

RANCHO CUCAMONGA, California – December 2009 was a real breeze for Alan W. Allen – just not all in a good way. In the days leading up to Christmas, Allen’s home was one of those nearly blown away by high winds and heavy rains when hundreds of Southern California residents faced flooding, loss of power and massive mudslides during the worst storm season to deluge the area in decades.

Thankfully Allen was a Capital Insurance Group (CIG) client and, while the damage to his home was extensive, the effects on his morale were greatly lessened because of the immediate response and outstanding service he received from his insurance agent and from the Company itself, it literally changed the way he thought about coverage.

A new way of thinking about insurance.

“As I was reporting the damage to Mike Cohen at Jack Porter Insurance, I was skeptical as to what the results would be, “wrote Allen in a letter to CIG. “But I was pleasantly surprised that – within an hour – I received a call from Aaron Martinez in the Southern California Claims Office asking for the details of the damage. Within two hours I got a call from the emergency services contractor wanting to know when they could come by to assess the damage.”

On-The-Spot Rescue ™ and FastTrack Processing ™

CIG’s On-The-Spot Response allows claims professionals like Martinez 24-hour access to a reporting hotline enabling them to react quickly, easily and expediently. In situations where there is sizeable damage, the CIG FastTrack Processing program authorizes field adjusters to write claim checks on the site, so customers rarely have to wait days – and certainly not weeks or months – for payment.

Undamaged peace of mind.

Allen and Martinez walked the site together surveying the damage; wind gusts up to 75mph had dislodged many sections of roof tiles leaving a leaking garage and wet drywall throughout the home’s interiors. Next a roofing expert was called in for an on-site consultation, the estimate was approved and the work began. In less than 48 hours, Allen had his home back.

Allen’s letter continued. “Thank you for the excellent service I received …the repairs were explained in detail and the damage was fixed in a timely manner…The follow-up was also outstanding…(CIG) should be commended for your hard work, customer service and the excellent contractors you recommended. With the exceedingly heavy rains we experienced that week in Southern California, I feared my home would suffer serious structural damage. You helped me get peace of mind.”