Property Claim Service Representative I


Location: Reno, NV

Overview: Capital Insurance Group has an excellent opportunity for a Property Claim Service Representative (1st Party Homeowners and/or Commercial). The ideal candidate will be a self-starter with excellent time management and sound organizational skills; effective communications ability, both verbally and in writing to interact effectively with claimants, customers and company personnel. Daily responsibilities include: answering claim-type specific incoming phone loss reports within a functional unit in the Call Center. Investigates assigned claims to determine coverage and provide benefits to insured’s, according to Company Guidelines and DOI Regulations. Adjusts or denies claims within the scope of the company’s contractual and legal obligations, communicating those decisions to insured’s and their agents as necessary. Enters and retrieves online data, establishing electronic claim file folders for the entire claim operation, as well as own claim inventory. Types and logs all drafts into the computer database according to company procedures. The individual communicates orally, in writing, and face-to-face with Home Office, insured’s, agents, and others associated with individual claims. Reviews and evaluates files for subrogation possibilities. This position corresponds with first parties, negotiating payment plans when necessary.
Qualifications: Self-directed and superior work ethic. Must possess strong organizational and analytical skills with the ability to evaluate coverage, perform detailed investigations and effect settlement. Must possess excellent customer service skills with the ability to listen carefully and communicate effectively.

Education & Experience: You must be self-directed with a superior work ethic. Preference will be given to candidates that have an insurance background, including claims and multi-line adjusting experience; College background equivalent to completion of two years of college or two years claims experience. The person must have excellent communication skills, oral and written, within the English language. This individual must have exceptional PC skills and the ability to communicate in a variety of forums.

Capital Insurance Group
Human Resources Department
2300 Garden Road
Monterey, CA 93940

Fax: (831) 649-4748